3we Responsible Gaming – Take Control of Your Play

Responsible gaming means enjoying gambling as a form of entertainment — not as a way to generate income, escape problems, or fill an emotional void. At 3we, we believe every member deserves to have fun in a safe, transparent, and supportive environment.

The concept of responsible gaming encompasses several key principles that every player should uphold:

• Play for fun, not to win: Think of the money you use for betting as an entertainment expense — just like watching a movie or dining out. Wins are a bonus, not the main goal.
• Set your limits before playing: Decide how much time and money you are willing to spend before you start playing — and stick to that decision even when luck is not on your side.
• Avoid chasing losses: One sign of problem gambling is the urge to "chase losses" after a losing streak. Remember that every game round is independent and unrelated to previous outcomes.
• Don't play when you're stressed: Emotional stress, fatigue, or the influence of alcohol can impair your judgement. Avoid playing under such conditions to prevent decisions you may later regret.
• Balance with other activities: Online gaming should be a small part of your full life, not the dominant activity that takes over your time and thoughts.

3we takes a proactive approach to promoting responsible gaming. Our team continuously monitors suspicious usage patterns and will reach out to members showing signs of problem gambling to offer the necessary assistance and support.

Identifying gambling problems early is key to getting help in time. Here are some warning signs to watch for in yourself or someone you care about:

• Feeling the need to bet with increasingly larger amounts to get the same level of excitement.
• Being unable to stop or cut back on gambling despite repeated attempts to do so.
• Feeling restless, irritable, or on edge when trying to stop or cut back on gambling.
• Using gambling as a way to escape problems or negative feelings such as guilt, anxiety, or depression.
• Deceiving family members, friends, or loved ones about the extent of your involvement in gambling.
• Borrowing money, selling valuables, or dipping into savings to fund gambling activities.
• Neglecting work, family, or social responsibilities because of gambling.
• Feeling stressed, guilty, or upset after every gambling session yet continuing to play.
• Constantly thinking about ways to get more money to bet.

All responsible gaming control tools at 3we are accessible directly through your account settings. Here is a quick guide on how to use them:

3we takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above, with no exceptions. The following are the measures we take to ensure this protection:

• Mandatory Age Verification: All new members are required to submit valid identification documents during the KYC process. Accounts that cannot verify a minimum age of 18 will be closed immediately.
• Automated Detection System: Our platform uses an automated detection system to identify usage patterns that may indicate underage users, including behavioural analysis and transaction pattern monitoring.
• Parental Responsibility: We encourage parents and guardians to use parental control software on shared devices to prevent children and teenagers from accessing online gambling platforms.
• Easy Reporting: Anyone who suspects an underage individual is using the 3we platform can report it directly to our support team for immediate action.

If you find that your account has been accessed by an underage individual, please contact the 3we support team immediately. We will investigate and take appropriate action to protect all parties involved.

Answer the following short questionnaire honestly to assess whether your gaming habits are within a healthy range. If you answer "Yes" to three or more of the questions below, we recommend speaking with our support team or seeking professional help.

Asking for help is a sign of strength, not weakness. If you or someone you know needs support with a gambling problem, the following channels are available:

• 3we Support Team: Contact us via the 24/7 Live Chat available on the platform. Our team is trained to provide guidance on control tools and self-exclusion without any judgement.
• Talian Kasih (Ministry of Women, Family and Community Development): A national helpline providing counselling and referral services for a range of issues including gambling addiction.
• Gamblers Anonymous Malaysia: A peer support community for individuals struggling with gambling problems, based on a proven 12-step programme.
• Certified Counsellor or Psychologist: Mental health professionals specialising in addiction treatment can provide cognitive behavioural therapy (CBT) and ongoing support tailored to your needs.

At 3we, we take every help request we receive seriously. If you contact us regarding a gambling problem, we will prioritise your request and ensure you gain access to control tools or self-exclusion in the shortest possible time.